The Metro-UOB Gold Card

Get into the shopping mood all year round! The Metro-UOB Gold Card is the only shopping card that allows you to enjoy 10% off regular-price items upfront, as well as an extra 5% Metro$ rebate on everything at Metro.

Benefits

• Get 10% discount* at Metro all year round.



• Earn 5% Metro$ rebate on all merchandise, including sale items. Accumulate and exchange your Metro$ for Metro Shoppers Cheques, which you can then use to pay for your next purchase at Metro.



• Enjoy 20% discount* on your birthday month^ at Metro.
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• Receive METROPOLIS magazine and find out the newest fashion trends at Metro.



• Get invites to exclusive Metro events and be the first to get all the fabulous buys at Metro.



• Enjoy instant redemption of shopping vouchers at over 1,000 shops and restaurants with UOB Rewards. For every $5 charged, you’ll earn UNI$1. For redemption, visit www.uobgroup.com/uobrewards or call 1800 222 2121.



• Earn SMART$ with UOB SMART$ Programme. The SMART$ can be used to offset your next purchase at any SMART$ outlets. For full listing, visit www.uobgroup.com/smart



• Indulge in great food at fabulous discounts at over 700 dining establishments in Singapore and across Asia with UOB Dining Privileges.



• Enjoy interest-free instalment plans on purchases from travel services to electronic gadgets with UOB 0% Instalment Plan.



• Get a complimentary UOB CashPlus that gives you a credit limit of up to 2X your monthly income or $100,000, whichever is lower.



• Receive a UOB monthly newsletter and know about the latest entertainment news, discounts on merchandise and services and exclusive invitation to sale previews.



• Enjoy priority booking for a variety of arts and cultural performances.



• Get a Metro-UOB Gold supplementary card that’s free for life.

*For regular-priced items with a blue price tag.
ˆApplicable to Principal Cardholders Only

How do I apply?

• You must be a Singapore Citizen or Singapore Permanent Resident and at least 21 years old.



• Earn a minimum annual income of S$30,000.



• Annual Card Membership fee:
  
  • S$50 for Principal Card
  
  
  
  • Free for the first Supplementary Card
  
  
  
  • S$25 for the second Supplementary Card
  
  
  

Frequently Asked Questions

1. Who is eligible to participate in the 5% Metro$ Rebate program?
   
   The Metro$ rebate program is exclusive for Metro-UOB Gold Cardmembers.



2. How does the additional 5% rebate work?
   
   You will get an additional 5% rebate in the form of Metro$ based on the nett amount charged to your Metro-UOB Gold Card, on all merchandise including sale items.



3. How can I earn Metro$?
   
   You earn Metro$ each time you charge a purchase at Metro to your Metro-UOB Gold Card.



4. How can I redeem my Metro$?
   
   With a minimum of 5 Metro$ accumulated, you may proceed to any Customer Service Counter in Metro to redeem for a $5 Metro Shoppers Cheques and use it to offset your next purchase at Metro. Please note that Metro Shoppers Cheques terms and conditions apply.



5. When will my Metro$ expire?
   
   Metro$ earned will expire 1 year from date of issuance.



6. How can I keep track of the Metro$ in my Metro-UOB Gold Card account?
   
   The Metro$ rebate will be reflected on your sales slip.



7. Will I earn Metro$ when buying Metro Gift Cards, Metro Gift Vouchers and Metro Shoppers Cheques?
   
   No, 5% Metro$ rebate is not applicable for the purchases of Metro Gift Cards, Metro Gift Vouchers and Metro Shoppers Cheques.



8. Will my supplementary card holder earn Metro$?
   
   Yes, the supplementary card holder will also get to earn Metro$.



9. What will happen to my Metro Rewards Points earned on my Metro-UOB Gold Card?
   
   Please note that Metro Rewards Program will be discontinued from 1 February 2008. Please redeem your Metro Rewards Point by 29 February 2008 through Metro website at www.metro.com.sg or self-automated phone service at 6731 1330. Metro Reward Points that are not redeemed by 29 February 2008 will be forfeited.



10. What will happen to the SMART$ on my Metro-UOB Gold Card from 1 February 2008?
    
    With the additional 5% Metro$ rebate earned on the Metro-UOB Gold Card starting from 1 February 2008, purchases at Metro using your Metro-UOB Gold Card will not earn SMART$ and you will not be able to redeem your SMART$ on your Metro-UOB Gold Card at Metro. However, you will be able to continue to earn and redeem SMART$ accumulated on your Metro-UOB Gold Card at all participating SMART$ merchants such as Shell, Best Denki, Guardian and more. For full listing, visit www.uobgroup.com/smart

The Metro Card

Whatever the occasion, whatever your mood, the Metro Card is your perfect shopping companion all year round. With the Metro Card, you’ll get to keep abreast of the latest in town, enjoy exclusive privileges and be the first to know fantastic buys at Metro. So, come on down and step into your shopping shoes with the Metro Card in hand today!

Benefits

• Get 10% discount* at Metro all year round



• Enjoy 20% discount* on your birthday month at Metro



• Benefit from exclusive Cardmember promotions



• Get special invites to exclusive Metro events, sale previews and Cardmember events

*For regular-priced items with a blue price tag.

How do I apply?

• Accumulate S$300 nett worth of original Metro receipts§ within three consecutive months. Present these receipts at any Metro Customer Service Counter, register and you will receive your Metro Card instantly!



• To apply for the Spouse Card, a S$10 application fee applies.



• All Metro Cards are valid for two years from the date of issue. A Spouse Card expires at the same time as the corresponding Metro Card held by the Metro Cardmember.



• To renew the Metro Card, simply accumulate a spending of S$1,000 at Metro and you Card membership will be automatically renewed. The new Card will then be mailed to you.



• To renew the Spouse Card, a S$10 renewal fee applies.


• Receipts from purchases made by Metro Card, Metro Privilege/Gift Card, Metro-UOB Gold Card and receipts from purchase of Metro Gift Vouchers, Metro Gift Card and Metro Shoppers’ Cheque shall not be valid for the application of a Metro Card.

Terms and Conditions

1. The Metro Card may only be used at Metro stores in Singapore.



2. The Metro Card may only be used at Metro stores in Singapore.



3. The Metro Card must be presented at the time of purchase to entitle the Cardmember to the privileges. All privileges shall cease upon expiry of the Metro Card.



4. All discount privileges are subject to stock availability. Metro may at its absolute discretion and without notice or giving any reason to any Cardmember amend, vary, modify, restrict, suspend or withdraw all or any of the privileges or introduce any privileges.



5. The Metro Card is not transferable.



6. Metro will not be responsible for verifying the identity of the user of the Metro Card and will not be liable for any loss, damage, theft or unauthorised use of the Metro Card.



7. If the Metro Card is damaged, lost or stolen, a replacement Metro Card may be purchased at S$10 on such terms and conditions as may be determined by Metro. Any damaged Metro Card must be returned to Metro before a replacement Metro Card may be issued. Any lost or stolen Metro Card recovered by the Cardmember shall not be used and shall be returned to Metro.



8. The Metro Card shall not entitle the Cardmember to any discount/privileges if used in conjunction with any other offer/sale/discount, discount/membership card, privileges/loyalty programme, promotional voucher or similar scheme.



9. Metro’s decisions on all matters relating to or in connection with the use of the Metro Card, including but not limited to the privileges, shall be final and binding on the Cardmember and no correspondence shall be entertained.



10. The Cardmember authorises Metro to disclose information regarding the Cardmember to any third parties as it deem fit. The Cardmember shall promptly notify Metro of any change in the Cardmember’s particulars.



11. Metro shall not be liable in any way:
    • For any malfunction, defect or error in any terminal or other data processing equipment, software or system used to process Metro Card transactions whether belonging to or operated by Metro or other persons;
    
    
    
    • For any delay or failure in processing Metro Card transactions because of any electronic, mechanical system, data processing or telecommunication defect or failure, act of God, civil disturbance or any event outside Metro’s control or the control of any of Metro’s servants, agents or contractors;
    
    
    
    • For any damage to or loss of or inability to retrieve any data or information that may be stored in the Metro Card or any microchip or circuit or device in the Metro Card or corruption of any such data or information, howsoever caused; and/or
    
    
    
    • For any fraud and/or forgery in relation to the Metro Card perpetrated on Metro or any of Metro’s servants, agents or contractors.
    
    
    
12. Metro reserves the tight to change the terms and conditions governing the use of the Metro Card from time to time at its sole discretion. Metro may provide notification of such changes at Metro’s website www.metro.com.sg or at Metro stores or by other means of communication as Metro may deem fit and shall be effective as of the date specified by Metro in such notification.



13. The Metro Card must be presented at the time of purchase to entitle the Cardmember to the privileges. All privileges shall cease upon expiry of the Metro Card.



14. All discount privileges are subject to stock availability. Metro may at its absolute discretion and without notice or giving any reason to any Cardmember amend, vary, modify, restrict, suspend or withdraw all or any of the privileges or introduce any privileges.



15. The Metro Card is not transferable.



16. Metro will not be responsible for verifying the identity of the user of the Metro Card and will not be liable for any loss, damage, theft or unauthorised use of the Metro Card.



17. If the Metro Card is damaged, lost or stolen, a replacement Metro Card may be purchased at S$10 on such terms and conditions as may be determined by Metro. Any damaged Metro Card must be returned to Metro before a replacement Metro Card may be issued. Any lost or stolen Metro Card recovered by the Cardmember shall not be used and shall be returned to Metro.



18. The Metro Card shall not entitle the Cardmember to any discount/privileges if used in conjunction with any other offer/sale/discount, discount/membership card, privileges/loyalty programme, promotional voucher or similar scheme.



19. Metro’s decisions on all matters relating to or in connection with the use of the Metro Card, including but not limited to the privileges, shall be final and binding on the Cardmember and no correspondence shall be entertained.



20. The Cardmember authorises Metro to disclose information regarding the Cardmember to any third parties as it deem fit. The Cardmember shall promptly notify Metro of any change in the Cardmember’s particulars.



21. Metro shall not be liable in any way:
    • For any malfunction, defect or error in any terminal or other data processing equipment, software or system used to process Metro Card transactions whether belonging to or operated by Metro or other persons;
    
    
    
    • For any delay or failure in processing Metro Card transactions because of any electronic, mechanical system, data processing or telecommunication defect or failure, act of God, civil disturbance or any event outside Metro’s control or the control of any of Metro’s servants, agents or contractors;
    
    
    
    • For any damage to or loss of or inability to retrieve any data or information that may be stored in the Metro Card or any microchip or circuit or device in the Metro Card or corruption of any such data or information, howsoever caused; and/or
    
    
    
    • For any fraud and/or forgery in relation to the Metro Card perpetrated on Metro or any of Metro’s servants, agents or contractors.
    
    
    



22. Metro reserves the tight to change the terms and conditions governing the use of the Metro Card from time to time at its sole discretion. Metro may provide notification of such changes at Metro’s website www.metro.com.sg or at Metro stores or by other means of communication as Metro may deem fit and shall be effective as of the date specified by Metro in such notification.

Metro Privilege/Gift Card

Metro Privilege/Gift Card – The card that gives you so much more that you can ask for! The innovative, multi-tasking Metro Privilege/Gift Card is a Stored Value Card plus a Discount Card plus a Membership Privileges Card – all rolled into one.

• Enjoy instant membership privileges, benefits and discounts upon activation



• Get 10% discount* at Metro all year round



• Enjoy 20% discount* on your birthday month at Metro



• Benefit from exclusive Cardmember promotions



• Get special invites to exclusive Metro events, sale previews and Cardmember events

*For regular-priced items with a blue price tag.

Frequently Asked Questions

1. What is a Metro Privilege/Gift Card?
   A Metro Privilege/Gift Card is a stored value card plus a discount card plus a membership privileges card.



2. What is the difference between the Metro Privilege/Gift Card and the Metro Card?
   The Metro Privilege/Gift Card is an electronic card, featuring a magnetic strip that allows subsequent top-of of funds to a maximum value of S$100 per card. The Metro Privilege/Gift card is the ideal choice for shoppers who find it a hassle to accumulate S$500 worth of receipts to apply for a Metro Card. Instead of gathering receipts, all you need to do to is simply load S$380 into a Metro Privilege/Gift Card, upon which the full value is yours for immediate spending at Metro. Best of all, you’ll become a Metro cardmember instantly and enjoy membership privileges straight away.
   
   The Metro Card is a discount card without any stored value or reloading facilities.



3. What are the membership privileges?
   
   Members enjoy the following perks:
   • 10% discount on all blue price tag items at all Metro stores
   • 20% discount* during the member’s birthday month
   • special invitations to exclusive events
   • 2 years of membership privileges



4. Does the Metro Privilege/Gift Card come with an expiry date?
   Yes. The lifespan of a Metro Privilege/Gift Card is 2 years from its date of activation.



5. How can I join to be a member?
   Simply visit the Customer Service counter of your nearest Metro and ask for the Metro Privilege/Gift Card. You will be asked to load $380 into the card and submit a completed application form, upon which your membership will be immediately processed and activated.



6. Does my membership need to be activated?
   Yes. To activate both your membership and your card, a member of our Customer Service personnel will scratch the Activation Code on the reverse of the card and key in your activation code in our system.



7. Can I apply for a spouse or supplementary card?
   No. The Metro Privilege/Gift Card does not issue spouse or supplementary cards.



8. Can I withdraw any unutilised funds from the Metro Privilege/Gift Card?
   No, unutilised funds in a Metro Privilege/Gift Card may not be encashed or refunded.



9. How can I check the available funds in my Metro Privilege/Gift Card?
   To check the available balance on your Metro Privilege/Gift Card, refer to any receipt from a recent transaction. (Every purchase transaction is accompanied by a receipt.) The receipt will display the card balance amount, the amount utilised, and the expiry date of the card account.



10. If I lose my receipts, how can I check the available funds in my Metro Privilege/Gift Card?
    To check your fund balance, just visit any Cashier or Customer Service counter at your nearest Metro Store and present your Metro Privilege/Gift Card. This service is free of charge.



11. What should I do if I lose my Metro Privilege/Gift Card?
    If your Metro Privilege/Gift Card is lost or stolen, you should notify Metro in person at any Metro store. Metro will attempt to suspend the use of the lost or stolen card.



12. What will happen to my money in the lost card?
    Metro may, at the request of the cardmember, transfer the unutilised funds in the lost or stolen Metro Privilege/Gift Card to a replacement card. Under no circumstances will Metro be liable for any unauthorised use of a lost or stolen Metro Privilege/Gift Card. Any request for the transfer of unutilised funds in the Metro Privilege/Gift Card must be made in person by the cardmember at any Customer Service counter of any Metro store.



13. Is there any fee imposed for replacement cards?
    Yes. An administrative fee of $10 will be imposed for the replacement of a lost card and a further $2 will be charged for the cost of a new replacement card.



14. What happens if the Metro Privilege/Gift Card is faulty or damaged?
    If a Metro Privilege/Gift Card is faulty due to a manufacturer’s defect, it will be replaced free of charge and the unutilised funds in the faulty or damaged Metro Privilege/Gift Card will be transferred to the replacement card. If the Metro Privilege/Gift Card is defective or damaged as a result of mishandling – such as cracked, scratched or defaced – no replacement card will be provided free of charge by Metro.



15. What will happen to the unutilised funds in the damaged card?
    Any unutilised funds in a defective or damaged card may be transferred to a replacement card with no stored value, at a cost of $2 per card.



16. What are the criteria for the renewal of the Metro Privilege/Gift Card?
    An renewal letter will be sent to members, those who have accumulated a total expenditure of $750 and above at Metro within the 2 years membership may proceed to any Metro stores for a renewed card. This amount includes the initial loaded funds of $380.



17. What should I do if I did not meet the renewal criteria but still have some unutilised funds in my card?
    You can sign up as a member again by loading a new Metro Privilege/Gift Card with $380 and therefore enjoy another 2 years of membership privilege. Upon activating your new membership, you can transfer all remaining funds from your old card to your new card.
OR Purchase a Metro Gift Card at $10 and transfer all unutilised funds from the expired Metro Privilege/Gift Card to a new Metro Gift Card.

• Metro Privilege/Gift Card has no joining fee and requires no accumulated receipts to qualify.



• Just load it with minimum S$380 worth of funds, and the money is available for immediate spending at all Metro stores islandwide.



• All mode of payment are acceptable for the purchase of Metro Privilege/Gift card, except Metro Shoppers Cheque.



• Top-up of cash value during the card’s validity period is applicable, with a minimum of S$10 and up to a maximum of S$1,000.



• Metro Privilege/Gift Card is valid for 2 years.



• Metro Privilege/Gift Card can be renewed free of charge so long as the Cardmember has made purchases totalling a minimum of S$750 and above using this card over the past 2 years.



• All unused funds can be transferred to a new card on or before the expiry of the card, not later than 1 month after the card expires.

1. Metro Privilege/Gift Card may only be used at Metro stores in Singapore.



2. Metro Privilege/Gift Card can be used to purchase a Metro Gift Card.



3. Any unutilised value in the Metro Privilege/Gift Card may not be encashed.



4. This Metro Privilege/Gift Card is not transferable.



5. Metro will not be responsible for verifying the identity of the user of this Metro Privilege/Gift Card and will not be liable for any loss, damage, theft or unauthorised use of the Metro Privilege/Gift Card.



6. For lost or stolen card, Cardmember shall notify Metro either by calling or reporting in person at the Customer Service counter at any Metro stores to lodge a report. Metro will suspend the card upon satisfying all verification procedures. Upon suspension of lost card, the balance amount from a lost card at the point of report and record shown will be transferred to a new Metro Privilege/Gift Card.



7. Metro will not be held liable for any lost or stolen card and its unused value. Metro shall not entertain any request to reinstate any lost funds from a lost card.



8. Faulty cards due to manufacturer defect will be replaced free.



9. Replacement cards shall bear the same expiry date as damaged/lost card.



10. An administrative fee of S$12 will be levied for a replacement of lost/stolen card.



11. Replacement of a lost card and transfer of funds to a new card must be done in person at the customer service counter – for authentication purposes.